Kakobuy · Handover Desk
Kakobuy FAQ and order-stage terms
Practical answers for delivered-status issues, damage, payment proof, storage and the terms used around agent purchases.
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Questions at the handover
Tracking says delivered, but I do not have the parcel.
Check the delivery details, safe place and recipient information; contact the identified local carrier for proof of delivery and a trace. Notify Kakobuy with the parcel number and keep both case references. The captured uninsured policy limits delivered-status claims, but the status alone does not establish what happened.
The box is damaged and I already signed.
Keep the box, sealing tape, labels and contents. Photograph the issue and report immediately to the carrier and Kakobuy. The captured instructions use two-day postal/evidence and 72-hour support windows; confirm the route requirements rather than assuming a universal 48-hour safe period.
Customs wants an invoice. What can the agent provide?
The captured guidance describes a payment-order screenshot rather than an invoice receipt. Ask customs which evidence it accepts and ask the seller or support what documents are available. Do not assume a screenshot will satisfy every destination.
A purchase was cancelled. Has the money gone back to my card?
Check the order refund and balance record first. Refund of the purchase and withdrawal of a wallet balance are separate steps. Read the current withdrawal method, fee treatment and processing estimate before expecting money in the external account.
Can I pay for photos of a sealed item’s contents?
A paid photo request does not override sealed-package inspection limits. Ask whether the specific photograph is possible before paying. A photo also cannot establish function, authenticity or every hidden defect.
Can I wait an extra month after the free storage ends?
Do not assume so. The captured guidance separates 100 free days for normal goods and 60 for abnormal parcels. Check the item’s actual expiry and confirm any paid extension before it. A cooling-off mention is not guaranteed additional free storage.
Why was earlier delay compensation deducted?
The captured insurance formula deducts prior delay compensation from a later qualifying final settlement. Ask for the itemised calculation and the route terms used. That formula does not prove that every deduction in an individual case is correct.
Does a liquid-enabled route accept perfume?
Not necessarily. Confirm the exact product, composition, quantity, packaging and destination restrictions. A generic liquid checkbox or another cosmetic product’s acceptance does not establish that a perfume can be sent.
Does signing mean I have no options at all?
The operator describes normal receipt as the end of forwarding, while also publishing procedures for damage, missing contents and eligible later warranty faults. Report promptly and follow the relevant process. This guide does not adjudicate every statutory right or dispute remedy.
Terms you will meet
| Term | Meaning here |
|---|---|
| W2C | “Where to cop”: a request for a place or link to buy an item. |
| QC | Quality check: here, the visual inspection evidence supplied for the actual item. |
| GL / RL | Community shorthand for approving or rejecting what someone sees. It is not an official claim or an authenticity verdict. |
| OG order number | An item order identifier. Keep it alongside the parcel or waybill number; they refer to different records. |
| Stocked in | A warehouse status. It can start an inspection, return or storage clock under the applicable terms. |
| Chargeable weight | The weight the route bills after applying its actual/volumetric, rounding and minimum-weight rules. |
| Waybill / parcel number | The shipment record used for packing, payment, dispatch and tracking. It is different from a seller item order. |
| Tax-free / duty-free route | A route description whose included charges, recipient duties and exclusions must be read in its current terms. |
Use the official order channel for an order
This independent desk cannot change a purchase, arrange redelivery or decide a claim. Use the relevant order or parcel support entry in your Kakobuy account. Include the identifiers, event date, precise issue and evidence instead of reposting unrelated account details.